Why Are SanDisk Extreme SSDs Reportedly Erasing Users Data?

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What information we possess regarding the recent legal action aimed at Western Digital.

While it is regrettable to bring attention to these matters, we feel compelled to share the following information. Various reports, notably from reputable sources such as The Verge and Ars Technica, have detailed instances of SSD failures and data loss. This news holds significant relevance for the broader film and video community.

Despite the release of a firmware update in late May, a specific set of SanDisk Extreme SSDs continues to exhibit data loss issues. This is of particular concern for potential users, especially videographers who require reliable data storage while working remotely.

In this discussion, we will explore the SSD models that have been linked to these problems, outline the allegations presented in the recent lawsuit against the company, and address our hopes for a resolution. Ultimately, our aim is for video professionals to confidently use these products without apprehension in the future.

SanDisk Extreme SSDs Erasing Issues

As far back as May, reports have emerged indicating that certain SanDisk customers encountered distressing issues with specific models of Extreme and Extreme Pro SSDs. These problems ranged from sudden data erasure to instances where the SSDs became unreadable. The complaints had accumulated over several months prior to the reports.

During this period, Reddit discussions also confirmed that the problem extended to particular SSD models, including the 2TB Pro drive and the non-Pro 4TB drive. This is notable as SanDisk’s initial response had focused on updating solely the 4TB models.

A member of the Ars Technica team shared their personal experience of facing two separate incidents where 2TB Extreme Pro drives malfunctioned. The issues stemmed from these drives encountering a series of read and write errors when only partially filled. Subsequently, The Verge reported a similar incident involving one of their colleagues who lost 3TB of video content intended for their channel due to the SSD becoming unreadable.

A Firmware Update Quick Fix

Based on the reports mentioned by Ars Technica and The Verge, Western Digital initially acknowledged that certain batches of SSDs were causing problems for some customers. However, they also stated that the issue had been resolved through a firmware update, though this solution was only applicable to the 4TB version mentioned earlier.

Despite this assertion, ongoing complaints have persisted on both SanDisk’s forums and Reddit. Users have continued to report instances of malfunctioning drives, listing problems associated with various SanDisk models, including:

• SanDisk Extreme Portable 4TB (SDSSDE61-4T00)
• SanDisk Extreme Pro Portable 4TB (SDSSDE81-4T00)
• SanDisk Extreme Pro Portable 2TB (SDSSDE81-2T00)
• SanDisk Extreme Pro Portable 1TB (SDSSDE81-1T00)
• Western Digital My Passport 4TB (WDBAGF0040BGY)

While it is hoped that a forthcoming firmware update will address the issues faced by the aforementioned SSDs, many individuals have expressed frustration over what they perceive as a lack of timely action. Those affected by the problems are now seeking resolution and corrective measures.

The Lawsuit Against Western Digital

In recent days, a lawsuit has been filed against Western Digital in a federal court located in San Jose, California. The lawsuit seeks to achieve class-action certification, representing customers who acquired a 500GB, 1TB, 2TB, or 4TB SanDisk Extreme Pro, SanDisk Extreme, or Western Digital My Passport SSD during this year, starting from January 2023.

The individual behind the lawsuit is Nathan Krum, who purchased a 2TB Extreme Pro from Amazon earlier in the year. Krum encountered data loss issues with the drive and was unable to secure a complete refund. The lawsuit’s primary objectives encompass recovering the expenses incurred by Krum and others to retrieve lost data, along with acquiring replacement drives to fulfill their needs.

For videographers or other interested parties who have procured SanDisk Extreme SSDs within the past year and encountered similar complications, this legal action holds significance. Monitoring its progression over the upcoming weeks and months could prove worthwhile.

There is optimism that additional firmware updates may be released in the future for the affected SSDs outlined earlier. Alternatively, the possibility of recall notifications could provide reassurance for customers who have purchased these SSDs and faced their own issues.

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